When I click the “View Personality” button, it takes me to the website. Why?

If clicking the View Personality button takes you to the website, that means the extension isn’t registering you as having signed in. There are 2 ways to fix this:

  1. If you’re not signed in: Sign in! You probably already figured that out though =)
  2. If you’re already signed in: It’s likely that you recently installed or uninstalled the extension. to fix this, close out of all tabs with the View Personality button in them. Next, sign out of and back into Crystal. This will reset your session in the chrome extension, and register you as being logged in.

Need help with something not written in the help center? Email us at hello@crystalknows.com

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