Crystal didn’t assign me a profile. How can I claim mine?

While we match over 80% of our users with a profile on signup, there are times when we don’t immediately assign a profile. Crystal only uses public data to create personality profiles, so if you’re online presence is private (or not easily identifiable) we won’t detect the personality no matter how substantial the presence.

It’ll be easiest to find your personality if you turn your social profiles public, even if only when trying to find your Crystal profile. If you have a LinkedIn profile, setting that to public should be all we’ll need.


To find and claim your profile:

  1. Search for yourself using advanced search. Enter in at least your first and last name. If you’re on LinkedIn, the organization field will also be extremely helpful. If you don’t show up at first, try a few variations.Screen Shot 2016-01-19 at 2.14.45 PM
  2.  Once you’ve found your profile, click the “Claim Profile” button underneath the profile picture.
    Crystal's Claim Profile Button
    Congratulations! You’ve claimed your profile.


Still can’t find your profile? Send us an email at and we’ll help find it.


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