While we use multiple methods to match our profiles to emails and social media accounts, sometimes we match incorrectly. If you noticedCrystal has the wrong person assigned:
1. Click the “View Personality” button or “Crystal Button”.
2. From there, click “Wrong Person” underneath their name and job title.
If you’re using the sidebar in Gmail, you can click wrong person directly from there:
Can’t find them through search? Try filling in different combinations of field (location and organization are generally best). It’s also possible we don’t have a profile for them yet!